Privacy Policy

This Privacy Policy explains how personal information is collected, used, and stored when you engage with the services offered by Joan Agosta, M.Ed., OCT, NLP, MNRI, a sole practitioner providing both online (virtual) services and in-person consultations. We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly.

Information We Collect

We collect personal information that you provide directly to us when you use our services. This may include:

Personal Identification Information: Your name, email address, phone number, and other contact details.
Health and Wellness Information: Information related to your health or medical history, if relevant to the services provided.
Payment Information: Payments for our services are processed securely through Squareup.com, a third-party payment processor. We do not store or manage any payment details directly.
Email Addresses for Newsletter Signup: If you opt to receive our newsletter, we collect your email address for the purpose of sending you updates, news, or special offers related to our services.

We may also collect information automatically when you use our website or interact with our online services, such as:

Usage Data: This may include information about your interactions with our website, services, or emails (e.g., IP addresses, device details, browser type, and other analytics data).

How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To deliver the online (virtual) services or in-person consultations you have requested.
To Communicate: To schedule or confirm appointments, provide service-related updates, or respond to your questions.
To Ensure Service Quality and Security: To ensure the safety and integrity of our online platforms and services.
Payment Processing: Payments for our services are handled securely through Squareup.com, which is responsible for processing and storing payment information.
Newsletter Communication: If you opt-in to receive our newsletter, we will use your email address to send updates, news, and promotional content related to our services. You can opt out of the newsletter at any time by following the unsubscribe link in the email or contacting us directly.

We do not use your personal data for marketing purposes unless you explicitly consent to receive such communications.

Confidentiality and Data Sharing

We respect the confidentiality of your personal information. All data you provide is shared only between you and Joan Agosta for the purposes of providing our services. Your personal information will not be sold or shared with third parties, except in the following circumstances:

With Your Consent: Information may be shared with other professionals or services (e.g., healthcare providers or insurance companies) only when you give explicit consent for such sharing.
For Legal or Compliance Reasons: We may disclose your information if required by law, such as in response to a court order or legal obligation.
Newsletter Service: If you choose to subscribe to our newsletter, your email address will be processed by Mailchimp, a third-party email marketing platform. Your email address will only be used for the purpose of sending you newsletters and will not be shared with any other third parties.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption: Your personal information is stored on secure servers with encryption protocols to protect it.
Multi-Factor Authentication (MFA): We use MFA for accessing accounts that store sensitive data.
Data Segregation: We ensure your information is stored in isolated, secure systems with restricted access.

Although we take reasonable steps to protect your data, please be aware that no online system is 100% secure. The transmission of information over the internet is not entirely risk-free, so you should always consider the inherent risks of providing personal data online.

Your Rights

As a user, you have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can update or correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.

To exercise any of these rights, please contact us directly at [email address or phone number].

Payment Processing

We use Squareup.com for processing payments. Square is a third-party payment processor that handles all transactions, including credit card information. We do not store your payment information. Square’s privacy practices are governed by its own privacy policy, which we encourage you to review at Square Privacy Policy.

Newsletter Subscription

If you subscribe to our newsletter, your email address will be processed by Mailchimp, a third-party email marketing platform. Mailchimp is responsible for storing and managing your email address. We use Mailchimp solely for the purpose of sending you newsletters, service updates, and promotional content. You can unsubscribe from the newsletter at any time by clicking the “unsubscribe” link in the email or contacting us directly.

For more information on how Mailchimp handles your data, please review their privacy policy at Mailchimp Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the bottom will reflect the date of the latest update. If there are significant changes that affect how your personal information is handled, we will notify you via the email address you have provided or through a notice on our website.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Email: contact@joanagosta.ca
Phone: (519) 822 4491

Effective Date: 2024-12-30